Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information
Introduction
HengYi Outdoor Equipment Manufacturing Co., Ltd. ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for outdoor backpack manufacturing services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name, email address, phone number, and company information
- Business address and shipping information
- Product specifications and custom requirements
- Communication preferences and inquiry details
Technical Information
We automatically collect certain technical information when you visit our website:
- IP address, browser type, and device information
- Website usage patterns and page interactions
- Cookies and similar tracking technologies
2. How We Use Your Information
Business Operations
- • Process inquiries and quotations
- • Manage manufacturing orders
- • Provide customer support
- • Coordinate shipping and delivery
Communication
- • Send product updates and catalogs
- • Share industry news and insights
- • Provide technical support
- • Marketing communications (with consent)
Legal Compliance
- • Comply with legal obligations
- • Maintain business records
- • Resolve disputes
- • Protect our legal rights
Service Improvement
- • Analyze website performance
- • Improve user experience
- • Develop new products
- • Quality assurance processes
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers
Trusted third-party service providers who assist in website operation, business conduct, or customer service, bound by confidentiality agreements.
Legal Requirements
When required by law, regulation, legal process, or governmental request.
Business Protection
To protect our rights, property, or safety, or that of our customers or others, including fraud prevention.
4. Data Security
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- • SSL encryption for data transmission
- • Secure server infrastructure
- • Regular security assessments
- • Access controls and authentication
Organizational Measures
- • Staff training on data protection
- • Limited access on need-to-know basis
- • Regular policy reviews
- • Incident response procedures
5. Your Rights and Choices
Access and Portability
Request access to your personal information and receive a copy in a structured format.
Correction and Update
Correct or update inaccurate or incomplete personal information we hold about you.
Deletion
Request deletion of your personal information, subject to legal and business requirements.
Opt-out
Unsubscribe from marketing communications at any time through provided links or by contacting us.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences.
Essential
Required for website functionality
Analytics
Help us understand usage patterns
Preferences
Remember your settings and choices
7. Contact Us
Get in Touch
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.
Guangzhou, China
Quick Response
We typically respond to privacy-related inquiries within 48 hours during business days.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.